|
Recommended if you are
experimenting or testing in AWS. |
Recommended if you have
production workloads in AWS. |
Recommended if you have business
and/or mission critical workloads in AWS. |
AWS Trusted Advisor Best Practice Checks |
7 Core checks |
Full set of checks |
Full set of checks |
Enhanced Technical Support |
Business hours** email access to Cloud Support Associates Unlimited cases / 1 primary contact |
24x7 phone, email, and chat
access to Cloud Support Engineers Unlimited cases / unlimited contacts (IAM supported) |
24x7 phone, email, and chat
access to Cloud Support Engineers Unlimited cases / unlimited contacts (IAM supported) |
Case Severity / Response Times* |
General guidance: |
General guidance: |
General guidance: |
Architectural Guidance |
General |
Contextual to your use-cases |
Consultative review and guidance based on your applications |
Programmatic Case Management |
|
AWS Support API |
AWS Support API |
|
|
|
|
Third-Party Software Support |
|
Interoperability & |
Interoperability & |
Proactive Programs |
|
Access to Infrastructure Event Management for additional fee. |
Infrastructure Event Management Well-Architected Reviews Operations Reviews Technical Account Manager (TAM) coordinates access to programs
and other AWS experts as needed. |
Technical Account Management |
|
|
Designated Technical
Account Manager (TAM) to proactively monitor your environment and
assist with optimization. |
Training |
|
|
Access to online self-paced
labs |
Account Assistance |
|
|
Concierge Support Team |
Pricing |
Greater of $29 / month*** - or - 3% of monthly AWS usage See pricing detail and
example. |
Greater of $100 / month*** - or - 10% of monthly AWS usage for
the first $0–$10K 7% of monthly AWS usage from
$10K–$80K 5% of monthly AWS usage from
$80K–$250K 3% of monthly AWS usage over
$250K See pricing detail and
example. |
Greater of $15,000 - or - 10% of monthly AWS usage for
the first $0–$150K 7% of monthly AWS usage from
$150K–$500K 5% of monthly AWS usage from
$500K–$1M 3% of monthly AWS usage over
$1M See pricing detail and example. |
Thursday, May 28, 2020
26. AWS Support Plans
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